Celebrating Student Accommodation Heroes during the COVID-19 Crisis

Student Nominated Heroes

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Student Accommodation Heroes

We are delighted to share the news that we are hosting the first-ever awards for Student Accommodation Heroes!

These awards will be given to individual staff who have been nominated by students in their survey feedback during the COVID-19 crisis.

This will be a chance for the sector to celebrate some of the extraordinary work that has been undertaken in the last few months during a time of extreme pressure on students and staff.

Register for our awards webinar on the 1st October 2020 to find out who the students chose as this year’s heroes!

The 2020 Hero Nominees

Congratulations to all of the nominees. Follow our channels for the latest nominations.

The winning heroes will be announced on the 1st October 2020 at 11am in an online awards webinar.


Our

• Craig Yaxley, Facilities Assistant, The Student Housing Company
• Claire McGovern, Resident Assistant, aparto
• Laura Smith, Accommodation Manager, Fresh Student Living
• Oran Dunn, Residential Assistant, Ulster University
• Funmi Makinde, Customer Service Assistant, Fresh Student Living Ireland
• Joe Stojic, General Manager, The Student Housing Company
• Emily Whelan, Brand Ambassador, Fresh Student Living
• Darius Farzaneh, Maintenance Operative, CRM Students
• Sharon Clifford, Accommodation Manager, Fresh Student Living
• Nicola Rooney, Admin Assistant, The Student Housing Company
• Stuart Whitton, Hall Manager, Host.
• Lorna Harrison, Bowland College Manager, Lancaster University
• James Bee, General Manager, Nido Student
• Darren Thorne, Area Maintenance Team Leader, Xenia Students
• Clare Hill, Customer Service Assistant, Fresh Student Living
• Jack Kinchin-Taylor, Facilities Assistant, The Student Housing Company
• Hayleigh Fleming, Residential Life Coordinator, Ulster University
• Kimberley Lincoln, Accommodation Manager, Fresh Student Living
• Indira Pukaite, Administrative Assistant, The Student Housing Company

• Senada Taras, Housekeeper, Axo Student Living
• Alison Clark, Accommodation Manager, Fresh Student Living
• Guv Barn, Digs Student
• Gill Brady, Accommodation Manager, Fresh Student Living
• Emeka Happiness, Residential Assistant, Ulster University
• Garry Bradley-Evans, Security Officer, Fresh / Safestyle Living
• Sarah Peart, Regional Operations Manager, Xenia Students
• Sep Fardghassemi, Student Assistant, University of Strathclyde
• Charlotte Matthews, Admin Assistant, The Student Housing Company
• Osman Aba Hassan, Caretaker, Host.
• Gillian Herd, Accommodation Manager, Fresh Student Living
• Shaun Povey, Assistant Property Manager, Homes For Students
• Jariya Stephens, Housekeeper, Derwent FM
• Denise Rutledge, Accommodation Manager, Lancaster University
• Anna Jeka, Residential Life Support Assistant, Ulster University
• Agostino Axo, Customer Service Assistant, Fresh Student Living
• Louise Fletcher, Assistant Manager, The Student Housing Company
• Reece Bromley, Customer Service Assistant, Fresh Student Living
• Sian Waghorn, Accommodation Manager, CRM Students
• Michelle McGarry, Manager, FSL Ireland
• Samuel Smyth, Night Assistant, Ulster University
• Jane Pilling, Assistant Accommodation Manager, CRM Students
• Eve O’Connor, Customer Service and Sales Advisor, Uninest
• Natalie Davies, Accommodation Manager, Collegiate AC
• Marlena Morris, Senior Customer Service Assistant, Fresh (Ireland)
• Irene Allen, Caretaker, Orlando Student Village
• Chanelle Tolcher, Customer Service Advisor, Host.
• Michael Joyce, Facilities Assistant, Uninest
• Lindsay McAlister, Assistant Manager, Nido
• Steve Cross, Caretaker, Essex
• Zam Ali, Customer Service Advisor, Kaplan
• Wayne Cummings, Customer Service Advisor, Fresh
• Fiona Weir, Residence Manager, Glasgow
• Colin Hope, Maintenance Operative, CRM

• Jesse Hillin, Resident Ambassador, Nido Student
• Alex Cairnie, Sales and Marketing Assistant, aparto
• Oisin Cleary, Residential Ambassador, Ulster University
• Lewis Gaertig, Customer Services Assistant, University of the West of England
• Willie Woods, Security, Fresh Student Living Ireland
• Helen Ryan, former Student Accommodation Manager, Dublin City University
• Toni Meredith, Housekeeper, CLV Students
• Brian Hall, Facilities Assistant, The Student Housing Company
• Alix Hall, Assistant General Manager, Uninest
• Zaira Perveen, Customer Service Rep, AXO Student Living
• Steven English, Assistant Manager, Host.
• Susan Wilson, Housekeeper, Xenia Students

• Gertrude O’Neill, Assistant Manager University of Portsmouth
• Cheryl Avery, Night Concierge, Collegiate AC
• Susan Barnes Henry, Cleaner, Liverpool
• James Frimpong, Housekeeper, Campus Living Villages
• Sian Pinheiro Torres, Accommodation Manager, Fresh Student Living
• Athena Thompson, Administration Assistant, The Student Housing Company
• Sue Gaskin, Senior Supervisor, University of Essex
• Bob Hutton, Commercial DLO, Optivo
• Muriel O’Connell, General Assistant, University of Glasgow
• Emmet Hughes, Assistant Residence Manager, Uninest Student Residences
• James Tait, Customer Service Advisor, Campus Living Villages
• Rose Ridgeon, Housing Officer, University of Strathclyde
• Philippa Holden, Site Cleaner, CRM Students
• Urszula Uryszek, Residential Advisor, University of Liverpool
• Penny Dunridge, Housekeeper, Host.
• Caroline Cannon, Accommodation Manager, Fresh Student Living
• Danny Flaherty, Facilities Assistant, Uninest Student Residences
• Frank Quirke, Facilities Assistant, Uninest Student Residences
• Phillip E Greer, Team Clean Manager, University of Essex
• Zoe Lawson, Assistant Accommodation Manager, CRM Students
• Debra Green, Accommodation Manager, Fresh Student Living
• Gary Challenger, Caretaker, Host.

• Lawrence Willmott, Assistant Accom. Manager, CRM Students
• Josh Jenkinson, Duty Manager, Manchester Metropolitan University
• Roma O’Brien, Residential Assistant, Ulster University
• Joanne Healey, Housekeeper, Campus Living Villages
• Ali Aboulatta, Residential Advisor, University of Liverpool
• Tania Dawes, Security Supervisor, Derwent FM
• Kerry Armson, Accommodation Manager, Fresh Student Living
• Sally Allen, Customer Service Advisor, Derwent FM
• Anthony O’Reilly, Assistant Student Life Manager, St Mary’s University, Twickenham
• Cheryl Riordan, Housekeeper, Host.
• Kirsty Christophersen, Accommodation Manager, CRM Students
• Dorottya Palkovits, Residence Assistant, University of Strathclyde
• Fredericka Scanlan, Senior Administrator, DIGS Student
• Karolina Szatkowska, Customer Service Advisor, Campus Living Villages
• Chrisjoy Rodrigues, Hall Rep, University of Birmingham
• Craig Neilson, Assistant Accommodation Manager, Fresh Student Living
• Indre Martisiute, Centre Manager, Study Inn
• Ann Fitzsimmons, Customer Service Advisor, Homes for Students
• Glenda Campbell, Res Life Manager, Ulster University
• Abigail Sykes, Sales and Services Assistant, Host.

• Shawn Nolan Greenidge, Catering Assistant, Sanctuary Students
• Jude Texeira, Customer Service Advisor, Campus Living Villages
• Catherine Kelly, Accommodation Officer and Res Life Assistant, University of Cumbria
• Zoie Ruxton, Customer Service Assistant, Fresh Student Living Ireland
• Tusharika Deka, Resident Tutor, Derwent FM
• Orane Cassoly, General Manager, The Student Housing Company
• Scott Taylor, Accommodation Manager, Collegiate AC
• Joe Seabrook, Residential Assistant, Ulster University
• Christian Morgan, Assistant Accommodation Manager, CRM Students
• Jane Barlow, Housekeeper, Campus Living Villages
• Izaak James, Administration Assistant, Host.
• Trevor Bailey, Site Representative, Derwent FM
• Rhea Gradkowska, Customer Service Advisor, Manchester Metropolitan University
• Suzanne Hargreaves, Housekeeper, Campus Living Villages
• Hannah Seabourne, Administration Assistant, CRM Students

• Barry Neal, Customer Service Assistant, University of Birmingham
• Sarah-Jane Simmons-Powell, Customer Service Assistant, Homes For Students
• Rebecca Mackay-Roberts, Accommodation Manager, Campus Living Villages
• Pilar Garcia-Sanchez, Conference and Events Officer, University of Cumbria
• Edward Hutton, Sales & Customer Service Advisor, AXO Student Living
• Debbie McAuley, Res Life Coordinator, Ulster University
• Daniel Thomas, Security, CRM Students / JSM Security
• Matthew McCauley, Customer Service & Sales Advisor, Uninest Student Residences
• Georgina Smith, Housekeeper, Campus Living Villages
• Harry Hawkins, Residential Support Adviser, University of Gloucestershire
• Will Smith, Caretaker, Orlando Student Village
• Katie Rodgers, Housekeeper, Kaplan Living

• Michael Hobson, Facilities Assistant, Host.
• Jason Collier, Customer Service Advisor, University of Birmingham
• Carl Mannion, Night Facilities Assistant, The Student Housing Company
• Adam Whittaker, Accommodation Manager, Fresh Student Living
• Nicole Forbes, Residential Assistant, Ulster University
• Jamie Powley, Assistant Manager, Host.
• Agnieszka Jedrzejczak, Customer Service Advisor, Campus Living Villages
• Lili Nyilas, Senior Resident, Queen Margaret University
• Mary Fudge, Assistant Manager, University of Portsmouth
• Darren Gallagher, Assistant Accommodation Manager, Fresh Student Living
• Carl Readman, Customer Service Advisor, Manchester Metropolitan University
• Rita Ko, Residence Assistant, Campus Living Villages
• Simon Davies, Security Guard, Host. / Secure Force
• Jason Dixon, Retail Assistant Manager, University of Birmingham

• Samuel Honnoraty, Welfare Coordinator, Bournemouth University / Campus Living Villages
• Alice Kerr, Residence Life Coordinator, Queen Margaret University
• Sam Brandram, Accommodation Manager, University of the West of England
• Winnie Motoko, Customer Service Advisor, Campus Living Villages
• Gillian Francey, ResLife Coordinator, Ulster University
• Niamh Banks, Cluster Manager, Uninest Student Residences
• Hamza, Security, Study Inn
• Yousef Farah, Concierge, Homes For Students
• Andrea, Retail Manager, University of Birmingham

• Agata Korecka, Residence Life Assistant, Queen Margaret University
• Kerry Beswick, Hall Manager, Host.
• Fiona Innes, Customer Service Manager, University of Glasgow
• Emma Brown, Property and Lettings Manager, Orlando Student Village
• Leeanne Hill, Assistant Centre Manager, Study Inn
• Shawn Nolan Greenidge, Catering Assistant, University of Glasgow
• Katrina Wilson, Domestic, University of Strathclyde
• Tracy Hargreaves, Grizedale Accommodation Manager, Lancaster University

Register: Hero Awards Webinar

About the awards

The National Student Housing Awards are unique. We don’t take written nominations and there are no ‘expert’ judges.

All our awards are based 100% on direct feedback from tens of thousands of home and international students across the UK.

Universities and private accommodation providers can participate in the Awards free of charge through the National Student Housing Survey.

Learn More

The 2020 Winners

The NSHS has two waves per year (Spring and Autumn). The Best Booking Experience and Best Moving In Experience are Autumn-exclusive categories. Congratulations to the 2020 winners and finalists for providing an excellent level of service!

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Best Moving In Experience

Awarded to the provider achieving the best ratings for the Overall Moving In Experience.

UK

University of Liverpool
~
University of the West of England
~
Ulster University
~
Queen Margret University
~
The Student Housing Company


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Best Booking Experience

Awarded to the provider achieving the best ratings for the Overall Booking Experience.

UK

Queen Margaret University
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St Mary’s University, Twickenham
~
Study Inn
~
Ulster University
~
University of Essex


The 2019 Winners

Watch the Awards Video

Headline Awards (UK & Ireland)

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Best University Halls

Awarded to the university achieving the highest overall satisfaction ratings in its halls.

UK

Bangor University
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Edge Hill University
~
Lancaster University
~
Queens University Belfast
~
University of Derby

Republic of Ireland

Dublin City University


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Best Private Halls Provider

Awarded to the private hall provider achieving the highest overall satisfaction ratings in its halls.

UK

Collegiate AC
~
Host
~
Nido Student
~
Prime Student Living
~
The Student Housing Company

Republic of Ireland

aparto

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Best Customer Service

Awarded to the university or private halls provider achieving the best combined ratings for key customer satisfaction measures.

UK

Lancaster University
~
Prime Student Living
~
The Student Housing Company
~
University of Derby
~
University of East Anglia

Republic of Ireland

University College Dublin


Front Title

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Best Value for Money

Awarded to the university or private halls provider achieving the best ratings for Value for Money.

UK

CODE Student Accommodation
~
DIGS Student
~
Edge Hill University
~
Host
~
Lancaster University


Republic of Ireland

Dublin City University

New Headline Award for 2019

Best Student Wellbeing

UK

Collegiate AC
~
Lancaster University
~
Prime Student Living
~
The Student Housing Company
~
University of Derby

Republic of Ireland

Uninest

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Best Student Wellbeing

Awarded for combined ratings for wellbeing impact and perceived wellbeing focus of the accommodation team.

UK Only Awards

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Best Learning Environment

Awarded to the individual hall achieving the best ratings for the Overall Learning Environment.

Roman House, Derby (Collegiate AC)
~
Sycamore House, Leeds
(Prime Student Living)
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The Combworks, Aberdeen (aparto)
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The Cube, Loughborough (CRM Students)
~
The Old Dairy, Plymouth
(Host)


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Best Individual Accommodation

Awarded to the hall achieving the best ratings for Overall Satisfaction.

Ablett House, Liverpool
(The Student Housing Company)
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Glendower House, Cardiff (CRM Students)
~
Liberty Point, Southampton (Liberty Living)
~
The Barn, Exeter
(Fresh Student Living)
~
The Combworks, Aberdeen (aparto)


Congratulations to all the 2019 Finalists and Winners!


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Best Student Broadband

Awarded to the provider achieving the best ratings for broadband satisfaction.

aparto
~
Bangor University
~
Host
~
Queen’s University Belfast
~
University of York


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Best Booking Experience

Awarded to the provider achieving the best ratings for the Overall Booking Experience.

Lancaster University
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Queen Margaret University
~
The Student Housing Company
~
University of Derby
~
University of Essex

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This is where the text for the front of your card should go. It's best to keep it short and sweet.

Best Moving In Experience

Awarded to the provider achieving the best ratings for the Overall Moving In Experience.

aparto
~
Falmouth Exeter Plus
~
The Student Housing Company
~
University of Derby
~
University of Winchester


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Best Student Community

Awarded to the provider achieving the best ratings for Strong Sense of Community.

Cardiff Metropolitan University
~
DIGS Student
~
Kaplan Living
~
Swansea University
~
St Mary’s University, Twickenham


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Best Specialist Accommodation

Awarded to the highest rated specialist, unusual or selective student accommodation.

Goodenough College, London
~
Graduate Residences (Lancaster University)
~
International Students House, London
~
Lilian Knowles House, London (Sanctuary Students)
~
Lister House, Glasgow (University of Glasgow)


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Best Environmental Management

Awarded to the provider achieving the best environmental ratings.

Bangor University
~
Queen’s University Belfast
~
University of Derby
~
University of the West of England (UWE)
~
University of Winchester


Front Title

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Best Small Provider

Awarded to the small provider achieving the highest overall satisfaction ratings.

CityBlock
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CODE Student Accommodation
~
Kaplan Living
~
McComb Students

International Accommodation Quality Mark

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International Accommodation Quality Mark

Awarded for achieving 90% satisfaction among international students.

UK

aparto
Bangor University
CODE Student Accommodation
CRM Students
CityBlock
Collegiate AC
Derwent Students
Fresh Student Living
Goodenough College
Host
International Students House
Lancaster University
London School of Economics and Political Science
Manchester Metropolitan University
Nido
Prime Student Living
Queen Margaret University
Queen’s University Belfast
Student Cribs
The Student Housing Company
University of Derby

Republic of Ireland

Dublin City University
Aparto Student

The 2020 Hero Nominees

Congratulations to all of the nominees. Follow our channels for the latest nominations.

  • Heidi Fraser-Krauss
    Director of Information Services
    University of York

    It really supports all the hard work we’ve been doing in the team. Knowing that it’s based on what students really want and them telling somebody else that, is just the best. It’s the best way you could get an award.

  • Professor Mark Smith
    Vice-Chancellor
    Lancaster University

    The fact that these awards are based on student feedback is one of the key elements of them… the fact that it’s they who are voting for it makes it all the more meaningful.

  • Professor Petra Wend
    Principle and Vice-Chancellor
    Queen Margaret University

    We’re delighted at Queen Margaret University …It’s entirely based on student feedback and that means it’s truly a recognition of what we have wanted to achieve.

  • info@nshs.co.uk
  • 01892 249 650