Celebrating Student Accommodation Heroes during the COVID-19 Crisis
Student Nominated Heroes
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Student Accommodation Heroes
We are delighted to share the news that we are finalising the first-ever awards for Student Accommodation Heroes!
These awards will be given to individual staff who have been nominated by students in their survey feedback during the COVID-19 crisis.
This will be a chance for the sector to celebrate some of the extraordinary work that has been undertaken in the last few months during a time of extreme pressure on students and staff.
There is no need for organisations to put forward nominations as students are nominating heroes across the sector right now!
The 2020 Hero Nominees
Congratulations to all of the nominees. Follow our channels for the latest nominations.
Our
• Claire McGovern, Resident Assistant, aparto
• Laura Smith, Accommodation Manager, Fresh Student Living
• Oran Dunn, Residential Assistant, Ulster University
• Funmi Makinde, Customer Service Assistant, Fresh Student Living Ireland
• Joe Stojic, General Manager, The Student Housing Company
• Emily Whelan, Brand Ambassador, Fresh Student Living
• Darius Farzaneh, Maintenance Operative, CRM Students
• Sharon Clifford, Accommodation Manager, Fresh Student Living
• Nicola Rooney, Admin Assistant, The Student Housing Company
• Stuart Whitton, Hall Manager, Host.
• Lorna Harrison, Bowland College Manager, Lancaster University
• James Bee, General Manager, Nido Student
• Darren Thorne, Area Maintenance Team Leader, Xenia Students
• Clare Hill, Customer Service Assistant, Fresh Student Living
• Jack Kinchin-Taylor, Facilities Assistant, The Student Housing Company
• Hayleigh Fleming, Residential Life Coordinator, Ulster University
• Kimberley Lincoln, Accommodation Manager, Fresh Student Living
• Indira Pukaite, Administrative Assistant, The Student Housing Company
• Senada Taras, Housekeeper, Axo Student Living
• Alison Clark, Accommodation Manager, Fresh Student Living
• Guv Barn, Digs Student
• Gill Brady, Accommodation Manager, Fresh Student Living
• Emeka Happiness, Residential Assistant, Ulster University
• Garry Bradley-Evans, Security Officer, Fresh / Safestyle Living
• Sarah Peart, Regional Operations Manager, Xenia Students
• Sep Fardghassemi, Student Assistant, University of Strathclyde
• Charlotte Matthews, Admin Assistant, The Student Housing Company
• Osman Aba Hassan, Caretaker, Host.
• Gillian Herd, Accommodation Manager, Fresh Student Living
• Shaun Povey, Assistant Property Manager, Homes For Students
• Jariya Stephens, Housekeeper, Derwent FM
• Denise Rutledge, Accommodation Manager, Lancaster University
• Anna Jeka, Residential Life Support Assistant, Ulster University
• Agostino Axo, Customer Service Assistant, Fresh Student Living
• Louise Fletcher, Assistant Manager, The Student Housing Company
• Reece Bromley, Customer Service Assistant, Fresh Student Living
• Sian Waghorn, Accommodation Manager, CRM Students
• Michelle McGarry, Manager, FSL Ireland
• Samuel Smyth, Night Assistant, Ulster University
• Jane Pilling, Assistant Accommodation Manager, CRM Students
• Eve O’Connor, Customer Service and Sales Advisor, Uninest
• Natalie Davies, Accommodation Manager, Collegiate AC
• Marlena Morris, Senior Customer Service Assistant, Fresh (Ireland)
• Irene Allen, Caretaker, Orlando Student Village
• Chanelle Tolcher, Customer Service Advisor, Host.
• Michael Joyce, Facilities Assistant, Uninest
• Lindsay McAlister, Assistant Manager, Nido
• Steve Cross, Caretaker, Essex
• Zam Ali, Customer Service Advisor, Kaplan
• Wayne Cummings, Customer Service Advisor, Fresh
• Fiona Weir, Residence Manager, Glasgow
• Colin Hope, Maintenance Operative, CRM
• Jesse Hillin, Resident Ambassador, Nido Student
• Alex Cairnie, Sales and Marketing Assistant, aparto
• Oisin Cleary, Residential Ambassador, Ulster University
• Lewis Gaertig, Customer Services Assistant, University of the West of England
• Willie Woods, Security, Fresh Student Living Ireland
• Helen Ryan, former Student Accommodation Manager, Dublin City University
• Toni Meredith, Housekeeper, CLV Students
• Brian Hall, Facilities Assistant, The Student Housing Company
• Alix Hall, Assistant General Manager, Uninest
• Zaira Perveen, Customer Service Rep, AXO Student Living
• Steven English, Assistant Manager, Host.
• Susan Wilson, Housekeeper, Xenia Students
More to be announced!
About the awards
The National Student Housing Awards are unique. We don’t take written nominations and there are no ‘expert’ judges.
All our awards are based 100% on direct feedback from tens of thousands of home and international students across the UK.
Universities and private accommodation providers can participate in the Awards free of charge through the National Student Housing Survey.
The 2020 Winners
The NSHS has two waves per year (Spring and Autumn). The Best Booking Experience and Best Moving In Experience are Autumn-exclusive categories. Congratulations to the 2020 winners and finalists for providing an excellent level of service!
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Moving In Experience
Awarded to the provider achieving the best ratings for the Overall Moving In Experience.
UK
University of Liverpool
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University of the West of England
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Ulster University
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Queen Margret University
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The Student Housing Company
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Booking Experience
Awarded to the provider achieving the best ratings for the Overall Booking Experience.
UK
Queen Margaret University
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St Mary’s University, Twickenham
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Study Inn
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Ulster University
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University of Essex
Collegiate AC
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Host
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Nido Student
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Prime Student Living
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The Student Housing Company
The 2019 Winners
Watch the Awards VideoHeadline Awards (UK & Ireland)
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best University Halls
Awarded to the university achieving the highest overall satisfaction ratings in its halls.
UK
Bangor University
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Edge Hill University
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Lancaster University
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Queens University Belfast
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University of Derby
Republic of Ireland
Dublin City University
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Private Halls Provider
Awarded to the private hall provider achieving the highest overall satisfaction ratings in its halls.
UK
Collegiate AC
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Host
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Nido Student
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Prime Student Living
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The Student Housing Company
Republic of Ireland
Collegiate AC
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Host
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Nido Student
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Prime Student Living
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The Student Housing Company
aparto
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Customer Service
Awarded to the university or private halls provider achieving the best combined ratings for key customer satisfaction measures.
UK
Lancaster University
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Prime Student Living
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The Student Housing Company
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University of Derby
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University of East Anglia
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Lancaster University
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Prime Student Living The Student Housing Company University of Derby* University of East Anglia
Republic of Ireland
University College Dublin
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Value for Money
Awarded to the university or private halls provider achieving the best ratings for Value for Money.
UK
CODE Student Accommodation
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DIGS Student
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Edge Hill University
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Host
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Lancaster University
Republic of Ireland
Dublin City University
New Headline Award for 2019
Best Student Wellbeing
UK
Collegiate AC
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Lancaster University
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Prime Student Living
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The Student Housing Company
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University of Derby
Republic of Ireland
Uninest
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Student Wellbeing
Awarded for combined ratings for wellbeing impact and perceived wellbeing focus of the accommodation team.
UK Only Awards
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Learning Environment
Awarded to the individual hall achieving the best ratings for the Overall Learning Environment.
Roman House, Derby (Collegiate AC)
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Sycamore House, Leeds
(Prime Student Living)
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The Combworks, Aberdeen (aparto)
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The Cube, Loughborough (CRM Students)
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The Old Dairy, Plymouth
(Host)
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Individual Accommodation
Awarded to the hall achieving the best ratings for Overall Satisfaction.
Ablett House, Liverpool
(The Student Housing Company)
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Glendower House, Cardiff (CRM Students)
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Liberty Point, Southampton (Liberty Living)
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The Barn, Exeter
(Fresh Student Living)
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The Combworks, Aberdeen (aparto)
Congratulations to all the 2019 Finalists and Winners!
Front Title
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Best Student Broadband
Awarded to the provider achieving the best ratings for broadband satisfaction.
aparto
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Bangor University
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Host
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Queen’s University Belfast
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University of York
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Booking Experience
Awarded to the provider achieving the best ratings for the Overall Booking Experience.
Lancaster University
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Queen Margaret University
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The Student Housing Company
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University of Derby
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University of Essex
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Moving In Experience
Awarded to the provider achieving the best ratings for the Overall Moving In Experience.
aparto
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Falmouth Exeter Plus
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The Student Housing Company
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University of Derby
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University of Winchester
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Student Community
Awarded to the provider achieving the best ratings for Strong Sense of Community.
Cardiff Metropolitan University
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DIGS Student
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Kaplan Living
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Swansea University
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St Mary’s University, Twickenham
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Specialist Accommodation
Awarded to the highest rated specialist, unusual or selective student accommodation.
Goodenough College, London
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Graduate Residences (Lancaster University)
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International Students House, London
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Lilian Knowles House, London (Sanctuary Students)
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Lister House, Glasgow (University of Glasgow)
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Environmental Management
Awarded to the provider achieving the best environmental ratings.
Bangor University
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Queen’s University Belfast
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University of Derby
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University of the West of England (UWE)
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University of Winchester
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
Best Small Provider
Awarded to the small provider achieving the highest overall satisfaction ratings.
CityBlock
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CODE Student Accommodation
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Kaplan Living
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McComb Students
International Accommodation Quality Mark
Front Title
This is where the text for the front of your card should go. It's best to keep it short and sweet.
International Accommodation Quality Mark
Awarded for achieving 90% satisfaction among international students.
UK
aparto
Bangor University
CODE Student Accommodation
CRM Students
CityBlock
Collegiate AC
Derwent Students
Fresh Student Living
Goodenough College
Host
International Students House
Lancaster University
London School of Economics and Political Science
Manchester Metropolitan University
Nido
Prime Student Living
Queen Margaret University
Queen’s University Belfast
Student Cribs
The Student Housing Company
University of Derby
Republic of Ireland
Dublin City University
Aparto Student
The 2020 Hero Nominees
Congratulations to all of the nominees. Follow our channels for the latest nominations.
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Heidi Fraser-Krauss
Director of Information Services
University of YorkIt really supports all the hard work we’ve been doing in the team. Knowing that it’s based on what students really want and them telling somebody else that, is just the best. It’s the best way you could get an award.
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Professor Mark Smith
Vice-Chancellor
Lancaster UniversityThe fact that these awards are based on student feedback is one of the key elements of them… the fact that it’s they who are voting for it makes it all the more meaningful.
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Professor Petra Wend
Principle and Vice-Chancellor
Queen Margaret UniversityWe’re delighted at Queen Margaret University …It’s entirely based on student feedback and that means it’s truly a recognition of what we have wanted to achieve.